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Owned and operated by Backyard Pulse, we are happy to answer questions about saunas, patio furniture, pergolas, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas, pergolas, and patio furniture sets may include additional delivery details at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have any questions about your shipment, feel free to contact us by email or phone.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to start a return. Our team will walk you through the process.
Can I exchange an item for a different model or size?
We are happy to help with exchanges on eligible products within our 30-Day Returns window. Please contact us with your order number and the item you would like instead, and we will guide you through the next steps.
What materials are your saunas and outdoor furniture made from?
Our traditional saunas are constructed with quality wood designed for heat retention and durability. Patio furniture sets and pergolas are built with weather-resistant materials suited for year-round outdoor use. Each product page includes detailed material and construction specifications.
How do I choose between different grill or pizza oven options?
Each product listing includes dimensions, fuel type, cooking surface area, and key features to help you compare. If you are still unsure which grill or pizza oven fits your backyard setup, send us a message and we can help narrow things down based on your space and cooking style.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to reply to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If a product does not work for your space, our 30-Day Returns policy gives you peace of mind.
